phsky ph Privacy Policy – How We Handle Your Data

This Privacy Policy applies to all users of the phsky ph platform, accessible at phskyph.vu and through the phsky ph mobile application. When we say "phsky ph", "we", "us", or "our", we are referring to the operators of this platform. When we say "you" or "your", we mean the player or visitor accessing our services.

By registering an account or using any part of the phsky ph platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not register or continue using the platform.

We review and update this policy periodically. The effective date at the top of this page indicates when the most recent version was published. Continued use of the platform after any update constitutes your acceptance of the revised policy.

We collect personal information from you in several ways, depending on how you interact with the phsky ph platform. The types of data we collect fall into three broad categories:

Information you provide directly:

• Full legal name, date of birth, and gender — collected during account registration for identity and age verification purposes.
• Contact details, including your mobile number and email address, used for account communications and OTP verification.
• Government-issued identification documents — submitted during KYC (Know Your Customer) verification, required for processing larger withdrawals.
• Payment details sufficient to process your deposits and withdrawals in Philippine Peso, including bank account details or e-wallet identifiers. We do not store full payment card numbers.

Information collected automatically:

• Device information, including device type, operating system, and browser version.
• IP address and approximate geographic location, used to confirm access from the Philippines and to detect unusual activity.
• Session data, including login times, pages visited, games played, and transaction history.
• Cookies and similar tracking technologies — see Section 8 for details.

Information from third parties:

• Identity verification information from third-party KYC or document verification services used to confirm the accuracy of details you have provided.
• Payment processing confirmations from your bank, mobile banking provider, or e-wallet service, used to verify deposit and withdrawal transactions.

phsky ph uses the information we collect for specific, legitimate purposes directly related to running the platform and serving Filipino players. We do not use your data for purposes beyond what is described here without your additional consent.

We do not use your personal data to make automated decisions that produce significant legal effects on you without human review. Responsible gaming alerts and account risk flags may be generated automatically but are reviewed by our team before any account action is taken.

phsky ph does not sell your personal data to third parties. We share your information only in the limited circumstances described below:

• Payment processors and banking partners — We share transaction-relevant data with the Philippine banks, mobile banking providers, and e-wallet platforms needed to process your deposits and withdrawals in PHP. These partners are contractually bound to handle your data securely.
• KYC and identity verification providers — We use third-party verification services to confirm the identity of players during the KYC process. Only the information required for verification is shared.
• Technology and platform service providers — We work with trusted technical partners for functions such as hosting, analytics, customer support tooling, and security monitoring. These partners process data on our behalf under strict data processing agreements.
• Legal and regulatory requirements — We may disclose your data if required to do so by applicable law, court order, or legitimate request from a public authority. We will notify you of such disclosures where legally permitted to do so.

We do not transfer your personal data to unrelated third parties for marketing, advertising, or data brokerage purposes.

We retain your personal information for as long as your account is active and for a period afterwards as required for legal, compliance, and operational purposes. Specifically:

• Account registration and identity data is retained for the duration of your account and for a defined period after account closure, as required by applicable anti-money laundering and financial record-keeping obligations.
• Transaction records are retained as required by relevant financial regulations applicable in the Philippines.
• Communications with customer support are retained for a reasonable period to support dispute resolution and service quality review.
• Anonymised and aggregated analytics data that cannot identify you may be retained indefinitely for platform improvement purposes.

When we no longer need your data for a legitimate purpose and are not required to retain it by law, we securely delete or anonymise it.

phsky ph uses appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include:

• 256-bit SSL encryption on all data transmitted between your device and the phsky ph platform — in the browser and in the native app.
• OTP (one-time password) authentication for account login and sensitive account actions, adding a layer of security beyond your password.
• Biometric login on the phsky ph mobile app (where your device supports it) for secure, convenient access without transmitting sensitive credentials.
• Access controls limiting which staff can view your personal data, restricted to those with a legitimate operational need.
• Regular security reviews of platform systems and third-party integrations.

phsky ph uses cookies and similar tracking technologies on its website and mobile platform. These help the platform function correctly, improve performance, and understand how players use the service.

• Strictly necessary cookies — Required for core platform functions such as keeping you logged in during a session and maintaining your account preferences. These cannot be disabled without affecting how the platform works.
• Functional cookies — Remember your settings and preferences to provide a more personalised experience, such as your preferred language or display settings.
• Analytics cookies — Used to understand aggregated player behaviour on the platform so we can improve navigation, game discovery, and overall usability. This data is collected in anonymised form where possible.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect your experience on the phsky ph platform. We do not use cookies to track your browsing activity outside of our own platform or to serve targeted advertising.

As a player on the phsky ph platform, you have rights over your personal data. Here is a plain-language summary of those rights and how to exercise them:

To exercise any of these rights, contact our support team at [email protected]. We may need to verify your identity before processing your request. We will respond within a reasonable period in line with applicable data protection requirements.

If you have questions about this Privacy Policy, want to understand how a specific piece of your data is being used, or would like to exercise any of your data rights, please contact us:

• Email: [email protected]
• Live chat: Available 24/7 through the phsky ph app and website

For questions about your account terms, visit our Terms & Conditions page. For responsible gaming support and self-exclusion tools, visit our Responsible Gaming page.